Synonyms

Premium Feature

Synonym management is available with a premium license. See Free vs Premium for details.

Synonyms improve search accuracy by expanding queries with alternative terms. When a visitor uses a word that differs from your website content, synonyms help the chatbot still find the right information.

Navigate to: Inqyra > Synonyms

The Synonyms page with the synonym creation form and existing synonyms list

Why Use Synonyms?

Consider this example: your website describes your product as a "laptop", but visitors often search for "notebook" or "computer". Without synonyms, those queries might miss relevant content. By adding a synonym mapping, you ensure all variations find the same content.

Adding a Synonym

1. Enter the Term — the word as it appears in your content (e.g., "laptop")
2. Enter the Synonyms — comma-separated alternatives (e.g., "notebook, computer, portable PC")
3. Optionally check Bidirectional — when enabled, searching for any synonym also matches the original term
4. Optionally check Case Sensitive — when enabled, matching respects capitalization
5. Click Add Synonym

Adding a new synonym with bidirectional matching enabled

Managing Synonyms

The synonym table shows all configured mappings:

Column	Description
Term	The primary term
Synonyms	The alternative terms
Bidirectional	Whether the mapping works both ways
Actions	Edit or Delete buttons

Editing a Synonym

Click Edit next to a synonym to modify its terms or options.

Deleting a Synonym

Click Delete to remove a synonym mapping. This takes effect immediately — future queries will no longer expand using the deleted synonym.

Import & Export

Exporting

Click Export JSON in the page header to download all synonyms as a JSON file. Use this for:

• Backing up your synonym configuration
• Migrating synonyms to another site
• Sharing synonym lists with team members

Importing

Click Import JSON to upload a previously exported JSON file. The imported synonyms are added to your existing list.

Best Practices

• Start with common alternatives — Add synonyms for terms visitors frequently use differently than your content
• Use bidirectional for true synonyms — Enable bidirectional for words that are interchangeable (e.g., "laptop" ↔ "notebook")
• Use one-directional for specializations — If visitors say "cheap options" but your content says "budget-friendly", map "cheap" → "budget-friendly" without the reverse
• Review search results — Check the Conversations page to see what visitors are asking and identify terms that need synonyms